An exciting opportunity has arisen for a dedicated and motivated Service Coordinator to join our domiciliary care team. This role is ideal for an experienced Senior Care Assistant looking to take the next step in their career.
As a Service Coordinator, you will play a vital role in supporting both carers and clients, ensuring the smooth operation of our services. From recruitment and onboarding of new carers, through to compliance, ECM record handling, and community-based support, you will be a key link between our office, carers, and service users.

KEY SKILLS & ATTRIBUTES

• Strong knowledge of domiciliary care and CQC standards.
• Excellent communication and interpersonal skills.
• Confident in coaching, mentoring, and motivating others.
• Ability to manage records with accuracy and attention to detail (experience with ECM systems highly desirable).
• Proactive, organised, and able to prioritise tasks effectively.
• Flexible and reliable with a “hands-on” approach.

QUALIFICATIONS & EXPERIENCE

• NVQ/QCF Level 3 in Health & Social Care (or working towards).
• Previous experience in a Senior Care Assistant, Field Care Supervisor, or similar role within domiciliary care.
• Experience with ECM systems preferred, but training will be provided.
  Job Types: Full-time, Part-time
  Pay: £12.50-£13.50 per hour
  Expected hours: No more than 40 per week
  Work Location: Hybrid remote in Pontefract WF8 4H

• Manage and maintain ECM (Electronic Call Monitoring) records, ensuring accurate and up-to-date information.
• Support the recruitment, onboarding, and training process for new carers.
• Provide ongoing coaching and mentorship to care staff to ensure high-quality care delivery.
• Carry out spot checks, field supervisions, and quality assurance visits with Care Assistants.
• Conduct customer care reviews and risk assessments, ensuring personalised care plans remain relevant and effective.
• Assist with auditing and compliance to meet regulatory and company standards.
• Support the branch team with scheduling and rota management where required.
• Take part in the on-call rota, offering support and problem-solving for carers and clients out of hours.
• Act as a professional and approachable liaison between the office, carers, and service users.