CLIENT SERVICE DELIVERY LEAD

Location: CA-Virtual
Company: Strada
About Us: Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey to help drive their vision forward.
Role Overview: We are seeking a dynamic and experienced Client Service Delivery Lead to join our team. This role is pivotal in ensuring the successful delivery of IT services to our clients, maintaining high standards of customer satisfaction, and driving continuous improvement in service delivery processes.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in IT service delivery, client management, and team leadership.
• Strong understanding of ITIL and service management principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
  We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

• Service Management: Oversee the delivery of IT services to clients, ensuring they meet contractual requirements and exceed expectations.
• Client Engagement: Build and maintain strong relationships with clients, acting as the primary point of contact for service-related inquiries and issues.
• Performance Monitoring: Monitor service delivery performance, identify areas for improvement, and implement corrective actions as needed.
• Project Coordination: Coordinate with internal teams to ensure seamless execution of projects and timely delivery of services.
• Reporting: Prepare and present regular reports on service delivery performance to senior management and clients.