Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project delivery, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships, and provides day-to-day client advice and support. Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance.

• Builds and maintains strong client relationships and provides client advice.
• From a business and system requirement perspective, responsible for design, development, testing, deployment and transition into operation when required.
• Designs solutions for clients which will result in exceeding KPI’s.
• Coordinates user training on system/new functionality and responds to more complex user queries regarding system functionality.
• Responds to unresolved production support issues and participates in analysis and resolution on behalf of the business.
• Provides input into project schedule, risks, scope of work and budget.
• Assumes technical role in bid activities, design studies and RFI/RFP related work.
• Promotes the organization’s capabilities to clients, identifies sales opportunities, and achieves contract extensions or additional business.
• Education Required: MBA, MSc or related discipline, or equivalent work experience
• Experience Required: At least 6 years

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Please refer the Job description for details