WHAT YOU’LL BRING:

We’re looking for a Client Service Desk Technician to join our growing team.
The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently.

ESSENTIAL SKILLS & EXPERIENCE:

• Bachelor’s Degree level
• Experienced in using MS Office, particularly Excel.
• Good communication skills
• Ability to build rapport with customers.
• Passionate about customer service and putting our clients at the heart of everything they do.
• Experience of working in a service desk / call centre environment.
• Experience within a customer service focused role

DESIRABLE SKILLS & EXPERIENCE:

• Experience of a help desk call management tool
• Financial Industry experience/knowledge would be an advantage.

FLEXIBILITY AT TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Please refer the Job description for details