Client Service Director- Small Business at Gallagher

Rolling Meadows, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Management, Claims Management, Team Leadership, Operational Service Delivery, Process Improvement, Client Retention, Strategic Alignment, Performance Management, Communication, Relationship Building, Financial Target Achievement, Matrix Management

Industry

Insurance

Description

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview At Gallagher, we’re united by a commitment to helping businesses and people thrive. As a Client Service Director, you’ll lead a team that delivers exceptional service to our clients. This role is all about making a difference—enhancing client satisfaction, driving retention, and creating a culture of continuous improvement. You’ll collaborate with leaders to align goals and strategies, ensuring our clients receive the best possible support. How you'll make an impact In this role, you’ll lead and inspire a team of Client Service Managers and Associates to deliver high-quality service that meets Gallagher’s operational standards. By managing people and processes, you’ll help achieve productivity and performance goals while fostering a positive and efficient environment. Your work will directly impact client retention, satisfaction, and the overall success of Select. You’ll also: Work closely with internal teams to align service delivery with client needs. Drive a culture of continuous improvement by identifying and implementing process enhancements. Build strong relationships with clients, ensuring their needs are met with care and professionalism. Support the team by achieving operational and financial targets. Lead by example, creating a collaborative and supportive team culture. About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Appropriate licensing as required. Preferred: Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment. Behaviors: Strong communicator at all levels Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

Lead a team of Client Service Managers and Associates to deliver high-quality service and ensure client satisfaction and retention. Collaborate with internal leaders to align service delivery with client needs and drive continuous process improvements.