Date live:08/15/2025
Business Area:Private Bank Processing
Area of Expertise:Banking Operations
Contract:Permanent
Reference Code:JR-0000063170
Join us at Barclays and step into the role of a Client Service Executive. In this role you will provide first-class customer service by supporting our business clients in corporate banking and helping via email and telephone.

To be successful within the role of a Client Service Executive you should have:

• Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have.
• Strong verbal & written Communication.
• Strong working knowledge and confidence in using Microsoft 365 Tools, Outlook and Word etc.

Some other highly valued skills may include:

• Strong adaptability to change.
• Proficient in computer literacy.
• Objective thinking and an effective problem solver with an eye for creative solutions.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.
This role is based on the Isle of Man.

ACCOUNTABILITIES

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank’s digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

PURPOSE OF THE ROLE

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

To be successful within the role of a Client Service Executive you should have:

• Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have.
• Strong verbal & written Communication.
• Strong working knowledge and confidence in using Microsoft 365 Tools, Outlook and Word etc