Client Service Executive at CPM Ireland

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Support, Data Analysis, Power Bi, Client Reporting, Administrative Management, MS Word, MS Excel, MS PowerPoint, Problem Solving, Time Management, Communication Skills, Digital Mindset, Asset Coordination, Onboarding/Offboarding, Compliance Auditing, Stakeholder Management

Industry

Retail

Description

Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager. This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functions Operations Preparation and distribution of Client Reports as per Agreed Contract Timelines Production of meaningful and concise Insights /Intelligence Reports from Data collected Assistance with client presentations in support of the Client Service Manager Data loading and digital content management on Power Bi Analysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service Manager Issue resolution and assistance with field and client queries daily Assist all account staff with IT requests and issue escalation and resolution Proactively review current process with a view to improve and streamline where possible Facilitate ordering, allocation and distribution of program Assets with all field staff Maintain account staff contact details and assets and equipment log Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team Compile and submit allocation and dispatch reports for field staff and client Process onboarding and offboarding of team members when required Update and Maintenance of Field Team Call files Liaise with Tactical Team to arrange call coverage when required Organisation and coordination of any client or field team meetings/conferences required throughout the year Collation and submission of weekly timesheets for all account staff Development of training materials for the field team, Eg. Any new OH&S modules Postage and dispatch duties to field team members when required Preparation of Team Newsletter Conducting regular compliance audit calls for the field team when required Logistics and Assets co-ordination Facilitate ordering, allocation and distribution of program Assets with all field staff Maintain account staff contact details and assets and equipment log Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team Compile and submit allocation and dispatch reports for field staff and client General Account Administrative Responsibilities Process onboarding and offboarding of team members when required Update and Maintenance of Field Team Call files Liaise with Tactical Team to arrange call coverage when required Organisation and coordination of any client or field team meetings/conferences required throughout the year Collation and submission of weekly timesheets for all account staff Development of training materials for the field team, Eg. Any new OH&S modules Postage and dispatch duties to field team members when required Preparation of Team Newsletter Conducting regular compliance audit calls for the field team when required Required Experience & Competencies: Minimum of 2 years’ experience in an operations or administrative role Strong attention to detail with can do attitude Excellent verbal & written communication skills Highly motivated with ability to work on own initiative and prioritize workload Proficient in MS Word, Excel and PowerPoint Essential Previous experience in IT, operations, reporting, administrative role Ability to perform in a team environment Strong written, verbal and phone communication skills Initiative and ability to perform independently and without direct supervision Problem solving skills Attention to detail Effective time management and organisation skills Commitment to customer satisfaction and project success Commitment to process and account improvements through constructive critical appraisal of role A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative - someone who is relentlessly curious, questions the status quo and one who doesn’t limit themselves to the job scope Competitive Salary Companywide recognition awards + regular Company events and activities Discounted Health Insurance Access to company pension provider IVF Support Policy Enhanced Maternity & Paternity Pay Reward & Recognition through our People Awards Scheme Fast career development and progression opportunities for performers from 6 months Employee Assistance Program Discounted Health Insurance Active Diversity and Inclusion teams across the business IVF Support Policy Regular Company social events and activities Bike to Work Scheme TaxSaver Scheme – discounted travel tickets Employee Referral Payment Scheme Structured Personal development Plan Company Pension

Responsibilities

Provide operational support and data-driven insights to clients and management through the production of reports and digital content management via Power BI. Manage administrative tasks including asset coordination, team onboarding, and the organization of client meetings and conferences.