Client Service Executive at Kantar

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, TAM Analytics, Data Analysis, Problem Solving, Communication, Attention to Detail, Customer Support, Training, Flexibility, Mathematics, Excel, Relationship Management, Media Research, Market Research, Technical Support, Time Management

Industry

Market Research

Description

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. #LI-KantarMedia Job Details As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: Client Service Executive Full time/Permanent/Fully Remote #LI-Hybrid #LI-EH1 #LI-KantarMedia Company Description Kantar Media provides data and audience measurement, targeting, analytics, and advertising intelligence services to enable powerful decision-making as people move across channels and platforms. With operations in over 80 countries, Kantar Media has the world's fastest growing cross-media audience measurement capabilities to drive long-term business growth for clients and partners. Kantar Media has a TV Audience Measurement service (TAM) in Malaysia. The service is operated in partnership with Astro and is known as Dynamic Television Audience Measurement (DTAM). Data from the DTAM service is provided back to Astro and also mar Role Description This is a full-time position for a Client Service Executive based in the Kuala Lumpur area. The role is primarily work-from-home, with occasional in-person meetings or team gatherings in Kuala Lumpur as required. The Client Service Executive will be responsible for managing client relationships, ensuring client satisfaction, and utilizing analytical skills to deliver outstanding service on a day-to-day basis Role Responsibilities: To be part of the client service team which acts as the external face of Kantar Media and point of contact for Astro and third parties. To be the first line of response for queries. To attend meetings with Astro and with third parties. To liaise with internal Kantar Media colleagues and with sub-contractors to ensure the smooth running of the DTAM Service. To provide end-user support to third parties (both in Malaysia and elsewhere) subscribing to the DTAM service. To provide after-sales service to third parties subscribing the DTAM Service. To provide initial and on-going training to users of TAM analysis tools. To liaise with third party data processors. To liaise with Astro as necessary on third party queries relating to the DTAM Service. Required: Experience in the media or market research industry is a plus Extensive knowledge of TAM analytics data and systems Experience in managing external client relationships Proven client service/customer support ability Qualifications: Presentable and able to communicate well with others both technically and nontechnically of TAM service Excellent attention to detail Mobility and flexibility in responding to client issues Good written and spoken English Good at mathematics and Excel Pivot Tables Good analysis and problem-solving skills Ability to juggle several tasks at the same time Willing to go the extra mile to maintain client satisfaction A degree in media communications, market research, statistics, mathematics, actuarial science, marketing, computer science or related discipline Country Malaysia Why join Kantar Media? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media. KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making. This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world’s leading organisations succeed and grow. For information about how we process your personal data in the job application process, please click here to read our candidate privacy notice.

Responsibilities

The Client Service Executive will manage client relationships and ensure client satisfaction while utilizing analytical skills to deliver outstanding service. They will act as the external face of Kantar Media, responding to queries and providing support for the DTAM service.