ABOUT LYRA HEALTH

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Client Services Executive will play a critical role in ensuring the seamless scheduling of clinicians for sessions, maintaining appointment records, and supporting overall clinical operations, administration and office operation. Additionally, this role will support commercial growth activities by assisting with marketing materials, campaigns, and EAP events. The ideal candidate is highly organized, proactive, and able to coordinate efficiently with clinicians, clients, and internal teams.
You will work 5 days per week, including alternate Saturdays. The shift rota is either 9am - 6pm or 11.30am - 8.30pm.
We will require flexibility to cover other members of the team on annual leave from time to time.

REQUIREMENTS & QUALIFICATIONS

• Diploma or Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field is desirable.
• 2-3 years of experience in appointment scheduling, healthcare administration, marketing coordination, or clinic operations is desirable.