Client Service Lead at Crane Worldwide Germany GmbH

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Quality Focus, Problem Solving, Freight Forwarding Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking, Leadership, Coaching, Training

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Essential Job Functions * Responds to orders, general client inquiries, invoice questions and client complaints. * Records consistent problem areas * Resolves issues with orders, delivery dates or service. * Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. * Handles client responses that may require deviation from standard procedures * Provides leadership, coaching and training to a team of client service specialists * Other duties as assigned Other Skills & Abilities * Client Service skills * Quality Focus * Problem Solving * Freight Forwarding Knowledge * Documentation Skills * Listening * Resolving Conflict * Ability to Multi-task Physical Requirements * Job may require extended sitting or standing, use of standard office equipment. Education & Experience * High School Diploma or GED * 3-5 years client service experience CERTIFICATIONS AND LICENSES * Professional certification may be required in some areas WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: * Quarterly Incentive Plan * 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use * Excellent Medical, Dental and Vision benefits * Tuition Reimbursement for education related to your job * Employee Referral Bonuses * Employee Recognition and Rewards Program * Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities * Employee Discounts * Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify [http://www.dhs.gov/e-verify] Company benefits are contingent upon meeting eligibility requirements and plan conditions.

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Responsibilities

The Client Service Lead manages client inquiries, resolves order and service issues, and handles complex complaints. Additionally, they provide leadership, coaching, and training to a team of client service specialists.