Client Service Lead at SPS-North America

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

42.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Operations, Troubleshooting, Vendor Management, Work Order Management, Preventative Maintenance, Space Configuration, Emergency Response, Client Facing, Administrative Support, Documentation, Coordination, Microsoft Office, Safety Compliance, Physical Tasks, Decision Making

Industry

Outsourcing and Offshoring Consulting

Description

Title: Client Services Lead We are seeking a skilled, proactive, and service-driven Client Services Lead with key responsbilities being Facilities & Operations to lead daily facilities management and support a high-performing workplace environment. This onsite role is ideal for a hands-on problem solver who thrives in fast-paced, client-facing settings and takes pride in creating a safe, efficient, and well-maintained workspace. 🔧 Key Responsibilities Facilities & Operations (Primary Focus) Serve as the onsite lead for day-to-day facilities operations, ensuring the workspace remains safe, functional, and optimized. Provide direction and support to SPS employees onsite. Perform hands-on troubleshooting and minor repairs, including furniture adjustments, basic plumbing fixes, lighting replacements, and light carpentry. Conduct routine walkthroughs to identify maintenance needs, safety concerns, and operational improvements. Coordinate and oversee vendor services (HVAC, electrical, plumbing, janitorial, pest control, and more). Submit, track, and close out work orders with accuracy and urgency. Maintain detailed logs, service documentation, and preventative maintenance schedules. Support office moves, furniture installations, space configurations, and general workplace setup. Assist with emergency response procedures and provide after-hours support when needed. Execute desk moves, including monitors and basic technology setup. Administrative & Office Support Act as the central administrative point of contact for all facilities and office operations. Communicate effectively with building management, internal teams, and external vendors. Track invoices, service reports, expenses, and facilities-related approvals. Support employee onboarding/offboarding from an access and workspace standpoint. Maintain inventory of supplies related to facilities, janitorial, and office operations. Assist with scheduling, reporting, and coordination for facilities projects and upgrades. Client & Stakeholder Engagement Deliver an exceptional customer service experience to employees, visitors, and client representatives. Escalate operational issues appropriately while ensuring timely and effective resolution. Collaborate closely with operations leadership to align on priorities, service levels, and improvements. Represent the facilities function with professionalism in a client-facing environment. Qualifications & Experience 5–7+ years in facilities operations, office management, or a hands-on operational role. Strong working knowledge of building systems (HVAC, plumbing, electrical, general maintenance). Excellent administrative, documentation, and organizational skills. Comfortable performing light physical tasks and navigating a large workspace. Ability to prioritize and manage multiple tasks in a fast-moving environment. Strong written and verbal communication skills. Proficiency in Microsoft Office; familiarity with work order systems preferred. Preferred Skills Experience in a corporate, commercial, or client-facing environment. Vendor management and contract coordination experience. Leadership or team management exposure. Knowledge of health, safety, and compliance standards. Ability to operate independently and make informed decisions with minimal supervision. Physical Requirements Ability to lift up to 50 lbs. Comfortable with standing, walking, bending, and performing light physical tasks throughout the workday. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $39—$42 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The primary focus is serving as the onsite lead for daily facilities and operations, ensuring the workspace is safe, functional, and optimized through hands-on troubleshooting and vendor coordination. Secondary duties involve acting as the central administrative point of contact for office operations and delivering exceptional client service to employees and visitors.