Client Service Manager

at  ADP

ADP IS HIRING A CLIENT SERVICE MANAGER

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
  Well, this may be the role for you. Ready to make your mark?
  As a Client Service Manager, you’ll help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them - growing their business.
  A service professional that manages a base of client accounts within the Comprehensive HR team. The Manager oversees the daily client payroll/HR processes and escalations and leads a team comprising of Payroll Consultants, Specialists, and HR Service consultants. The manager deals with ADP Canada departments such as the Implementation team, Sales, and Client Services.
  To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.
  A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
  Ready to #MakeYourMark? Apply now!
  To learn more about careers in Client Service at ADP, visit:
  https://jobs.adp.com/locations/canada/teams-roles/client-service/

Bonus points for these: Preferred Qualifications

• Bachelor’s Degree
• CPA/CHRP Certificatio

TO SUCCEED IN THIS ROLE:

• 3 years of experience in a leadership role within a client services environment
• Proven Leadership skills, with the ability to lead by example, mentor, coach, performance manage and act as a positive role model for Team members, while remaining approachable, objective and resourceful.
• Advanced experience with computer software applications including MS Word, Excel, and Outlook.
• Superior client service skills (both verbal and written) and strong active listening skills
• Effective communication skills.
• Ability to collaborate & work effectively within cross functional teams.
• Functional Canadian payroll and/or HR expertise required.
• English/French Bilingualism is mandatory in Montreal.

Bonus points for these: Preferred Qualifications

• Bachelor’s Degree
• CPA/CHRP Certification