BNP PARIBAS: WHO WE ARE

How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless - and so are your development opportunities. We don’t give empty promises, we convince with action: we - that’s around 183,000 employees in 63 countries. We are the leading bank in the European Union. We are the “World’s Best Bank for Sustainable Finance 2023” (Euromoney). We are: The Bank for a Changing World.

EXPERTISE & SOFT SKILLS: WHAT YOU OFFER

Degree in economics or a similar discipline and/or industrial vocational training
Strong and extensive experience in an independent client servicing/Relationship managing role in an investment/depository institution
Knowledge of institutional clients, main profiles, needs, relevant products and services for institutional clients
In-depth knowledge of the investment market and of relevant legal regulations
Proficiency in MS Office
Excellent written and verbal expression and communication skills
Fluent in both German and English (C1 Level required)

Building client knowledge and trustful relationships

• Understanding the client strategy and requirements to enable BNP Paribas - Securities Services to deliver on the promises to meet client needs
• Manage the clients’ expectation and bring the Voice of the Customer into the organisation
• Act with credibility at all levels of the client organisation
• Understand client needs and motivators to act as a trusted support
• Carry-out KYC obligations and endorse continuous vigilance responsibilit

Building client knowledge and trustful relationships

• Understanding the client strategy and requirements to enable BNP Paribas - Securities Services to deliver on the promises to meet client needs
• Manage the clients’ expectation and bring the Voice of the Customer into the organisation
• Act with credibility at all levels of the client organisation
• Understand client needs and motivators to act as a trusted support
• Carry-out KYC obligations and endorse continuous vigilance responsibility

Monitoring the performance of the service delivery and client satisfaction

• Organising regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review and follow up on agreed action plans
• Facilitate and drive the client meetings (e.g. service review, project committee)

Overseeing prompt resolution to clients’ complaints, and efficient response to requests

• Documenting, coordinating, and overseeing resolution of problems or issues by Operations and affecting the quality of the service delivered and the overall client experience

Engaging the IT and Operations local/global teams in the pursuit of service quality delivery and improvement
Collecting client feedback via service review scorecards, client satisfaction surveys as well as feedback from the various teams in direct contact with the client
Ensuring an aligned service delivery and communication approach to clients
Lead negotiation of agreements with the clients