Client Service Manager-Beijing HSBC China at HSBC Securities Services Luxembourg

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Communication Skills, Presentation Skills, Commercial Understanding, Teamwork, Collaboration, Industry Knowledge, Risk Management, Flexibility, Operational Experience, Client Focus, Problem Solving, Stakeholder Management, Service Quality, Client Satisfaction, Positive Attitude

Industry

Financial Services

Description

Corporate and Institutional Banking (CIB) HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking an experienced professional to join our team. In this role, you will: Accountable for daily client services quality to maximize client satisfaction. Provide excellent client service support for high client satisfaction rating and reference-able client base Lead the client’s service requirements on behalf of the business both internally and externally Lead Client Service Review process ensuring stakeholder alignments including adherence to criteria in order to deliver the client service requirements Proactively ensure Securities Services is the best connected and can demonstrate the best understanding of the client service priorities, goals and expectations Demonstrate a high degree of teamwork and collaboration with global Securities Services teams and the broader HSBC network to deliver solutions to the client. Ensure the HSBC values are present in everything we do, both individually and as an organisation. Displaying the behaviours of client knowledge and client focus, being a positive, helpful and driving team player, dependable and do the right thing, open to different ideas and cultures, connected to clients, internal stakeholder and each other. Qualifications To be successful in the role, you should meet the following requirements: Relevant client facing experience, with ability to interface and interact with both strong communication and presentation skills, and with a good commercial understanding. Minimum of 6 years of client service or senior operational experience in global custody Ability to work across the organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed. Ability to demonstrate high levels of industry knowledge Sound understanding of controls and risk management Being a flexible, strong team-player 加入汇丰后，您将取得更多成就。汇丰致力于营造一种重视、尊重和重视意见的文化。我们以提供一个促进持续专业发展、灵活工作和成长机会以及包容性和多元化环境的工作场所而感到自豪。本行持有的与求职申请相关的个人数据将按照我们的隐私声明使用，该声明可在我们的网站上找到。发布方 HSBC Bank (China) Company Limited

Responsibilities

Accountable for daily client services quality to maximize client satisfaction. Lead the client’s service requirements on behalf of the business both internally and externally.