Client Service Manager at Crane Worldwide Germany GmbH

, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Quality Focus, Problem Solving, Freight Forwarding Knowledge, Documentation, Listening, Resolving Conflict, Multi-tasking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Essential Job Functions * Develops client service policies and procedures to ensure consistent client service and * satisfaction. * Troubleshoots and resolves nonroutine client complaints. * Resolves major problems with orders, delivery dates or service. * Establishes goals and metrics for the client service function and measures the team’s * performance. * Tracks client complaints or inquiries and recommends changes to improve client satisfaction. * May directly handle more complex inquiries or inquiries from critical clients. * Other duties as assigned Other Skills & Abilities * Client Service skills * Quality Focus * Problem Solving * Freight Forwarding Knowledge * Documentation skills * Listening * Resolving Conflict * Ability to Multi-task Physical Requirements * Talking, hearing and using hands to operate computer equipment * Vision abilities required by this job include close vision and the ability to adjust focus * Job may require extended sitting or standing, use of standard office equipment. * Job may require presence on-site at the assigned work location Education & Experience * High school diploma or GED required * Minimum seven years industry experience required * 6-7 years supervisory experience required CERTIFICATIONS AND LICENSES * Professional certification may be required in some areas. WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: * 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use * Excellent Medical, Dental and Vision benefits * Tuition Reimbursement for education related to your job * Employee Referral Bonuses * Employee Recognition and Rewards Program * Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities * Employee Discounts * Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates * Potential to earn a strong commission based on your sales ability Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify [http://www.dhs.gov/e-verify] Company benefits are contingent upon meeting eligibility requirements and plan conditions. We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.

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Responsibilities

Develops and implements client service policies to ensure satisfaction and resolves complex client complaints and order issues. Establishes performance metrics for the client service team and tracks inquiries to recommend service improvements.