Client Service Manager at einsdental p+k GmbH

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

80000.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Operational Efficiency, Team Leadership, Project Management, Stakeholder Communication, Continuous Improvement, Problem Solving, Mentoring, Service Delivery, Performance Measurement, Cross-Functional Collaboration, Client Satisfaction, Engagement, Cost Management, Initiative Execution, Feedback Gathering

Industry

Description

Job Description: The Client Service Manager (CSM) holds a dynamic and strategic role, responsible for overseeing operational efficiency, strengthening client relationships, and leading high-performing teams across multiple sites or projects. Key Responsibilities • Ensure the smooth, efficient, and consistent delivery of services across all assigned locations or projects. • Serve as the primary point of contact for clients, managing expectations, resolving issues proactively, and fostering long-term relationships built on trust and satisfaction. • Lead, mentor, and develop a team of professionals to ensure optimal performance, engagement, and career growth. • Plan and execute special initiatives, standardize operational procedures, and drive continuous improvement across all service areas. Performance in this role will be measured through the following key performance indicators (KPIs): • Maintain or improve client satisfaction scores by delivering outstanding service and resolving issues with speed and professionalism. • Foster a positive team environment, reflected in high engagement, low turnover, and positive feedback. • Consistently meet or exceed service level agreements (SLAs), efficiency targets, and cost management goals. Metrics will be reported and reviewed monthly and quarterly. • Successfully coordinate and complete initiatives on time and within budget, demonstrating strong project management and stakeholder communication. • Work cross-functionally with HR (staffing), Training & Development (employee growth), and IT (technical support). Engage regularly with site-level management and vendor partners to ensure alignment and service quality. • Maintain regular communication with client stakeholders, including C-level executives, to provide updates, gather feedback, and align on strategic goals. • Report directly to the Region Manager, with performance evaluated through KPI outcomes, client and team feedback, and formal reviews (monthly, quarterly, and annually). This role is central to achieving SPS's operational and service excellence goals. The CSM will be empowered and supported to drive success while being held to high standards of leadership, accountability, and collaboration—ensuring both individual and organizational growth. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $75,000—$80,000 USD If you are selected to continue in our interview or offer process you will be informed of more information in regards to our company. We appreciate your understanding and thank you for your time! WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible). JOB POSTING STATEMENT We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy link please reach out to our team during an interview process. Our company offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by this company can be grounds for immediate termination from this company.

Responsibilities

The Client Service Manager is responsible for overseeing operational efficiency and strengthening client relationships. They lead teams across multiple sites or projects, ensuring consistent service delivery and fostering a positive team environment.