Client Service Manager - FMCG at CGLRS

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Field Marketing, Merchandising, Budget Management, Account Management, Service Offer Expansion, Data Analysis, Campaign Execution, Competitor Analysis, Leadership, Microsoft Excel, Microsoft PowerPoint

Industry

Marketing Services

Description

Company Description CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards. Job Description About the Role Joining the Clemenger Field Marketing team as a Client Service Manager, reporting to the Client Service Director, you will apply your expertise to deliver continued growth of our major retail accounts. Proactively manage and oversee all aspects of Clemenger Field Marketing’s annual field marketing program for one of our largest clients, including but not limited to set up, briefing and execution of merchandising activities, budget management, primary liaison with the Operations team as well as day-to-day account management. You will be accountable for identifying opportunities to improve our commercial value through service offer expansion, actionable insights and customer experience solutions aligned to our client partners’ strategic focuses. The main responsibilities will be: Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the business Identify new and emerging opportunities with existing accounts and new clients Manage campaigns from concept to execution Develop and communicate analysis of program insights Manage all programs within budget and prepare monthly invoices Conduct analysis of competitor activity Demonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholders Key requirements and personality traits 3+ years in a similar role, managing a large field merchandising team(s) Experience in executing merchandising activity within retail Able to inspire and lead team members to achieve exceptional results Diligent, hard-working, loyal and reliable, you take pride in delivering exceptional results Enthusiastic and energetic team player, who proactively shares knowledge and experience Ability to use Microsoft suite at a high level specifically Excel & PowerPoint Benefits: Flexible hybrid working | 4 days in office, 1 work from home Competitive salary package including superannuation Fantastic agency office culture and facilities Specialty coffee and snacks daily as well as a stocked bar for end of week drinks Regular team catch-ups and occasional interstate travel Great company culture with individual professional development pathways Interested? If you'd like to join a fast-moving organisation that achieves extraordinary results, please submit your application by clicking on the 'Apply' button. Only successful applicants will be contacted for interview stage.

Responsibilities

The Client Service Manager will proactively manage and oversee the annual field marketing program for a major retail client, handling setup, briefing, execution of merchandising activities, and budget management. Key duties include managing the day-to-day client relationship, identifying new opportunities, developing program insights, and ensuring all programs stay within budget.