KEY ACCOUNTABILITIES:

• Develops and maintains excellent relationships with the clients in the portfolio.
• Supports Human Resources to ensure sufficient resources are available to meet the company’s obligations.
• Performs interviews and meets all new staff being considered for sites within the portfolio.
• Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
• Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
• Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
• Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
• Analyzes business margins on a contract by contract basis to ensure the portfolio of business remains profitable. Margins will be reviewed on a monthly basis at a minimum.
• Assists in negotiating billing rates with the clients in the portfolio to ensure they remain consistent with expected margins.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to clients so that their security needs are met.
• Communicates appropriate information to Operations and/or the Field Manager as needed to ensure that any outstanding issues are dealt with in a timely fashion.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Remains on-call to act as an after-hours resource for emergencies.
• Ensures the Human Resources Manager, Scheduling Manager, and the Senior Director are aware of the number and types of individuals needed at your sites to ensure overtime is kept to a minimum.
• Reports regularly to the Senior Director on matters of company or client interest or significant events.
• Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
• Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
• Responds to communications from clients or staff in a timely manner.
• Performs other duties as requested to assist with corporate and/or branch needs.

QUALIFICATIONS:

Education and Experience

• Successful applicant must have a minimum of 2 years’ experience in a supervisory or managerial capacity, preferably in a Security setting, or a combination of experience and relevant experience and education.
• Applicants must have a valid Security license.
• Applicants must also have a valid class 5 driver’s license and a vehicle that will be used for work purposes.
• A diploma in Security Management, Criminology or related discipline would be an asset.
• The successful applicant will be willing to join industry professional associations and have a desire to learn through professional certification processes.
• Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.

Skills and Abilities

• Ability to lead, plan, organize, delegate and problem solve.
• Proven ability to effectively supervise and manage people.
• Computer proficiency in Microsoft Word, Excel, PowerPoint.
• Ability to communicate effectively, both in writing and verbally, including delivering presentations to groups.
• Ability to deal with others effectively.
• Ability to function effectively in a highly dynamic environment.
• Ability to demonstrate professionalism in all situations.
• Physical ability to perform the duties of the position.

Please refer the Job description for details