Client Service Manager at NielsenIQ

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Market Intelligence, Presentation Skills, Communication Skills, Proactive Engagement, Team Coordination, Analytical Problem Solving, Creativity, Entrepreneurial Attitude, Consumer Goods Knowledge, Training and Onboarding, Cross-Selling, Upselling, Client-Centric Approach, Feedback Collection, Collaboration

Industry

Software Development

Description

Job Description Job Description: Position in Customer Service Manager Market Intelligence Act as strategic partner to our clients Being an expert in your market sector Being an innovation agent. Drive change for faster reaction to changing market requirement. As a Consultant CSM you will have following key accountabilities External: Become a market expert in one or more categories / industry segments Deliver insightful presentations and actionable recommendations to our clients Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client Drive gfk platform usage in the client organization Educates customers about the most relevant features/functionalities for their specific business needs Ensures effective and efficient client training and onboarding of new customers. Finds and builds, new user base for NIQ offerings Identify leads for cross sell and upsell opportunities with the client Internal: Ensures to be updated on relevant knowledge and has deep understanding of platform offerings; Collect and provide feedback to product teams on functionality, features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience Collaborate with account management at the pre-sales and renewal stages Collaborate with other business unit teams to identify opportunities for strategic assignments Coordinate internal client services nationally In other words: You will make the difference by being the face of our company and its digital solutions! Here is what we are looking for additionally: Ukraine speaker with very good English language skills Suitable for fresh graduates with some at least part-time working experience Interest for durable consumer goods product categories and markets Strong presentation and communication skills, client-centric approach Proactive and consistent engagement with multi-disciplined teams Co-ordination and decision making of how to achieve client outcomes and organization goals Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences Passion, dedication, and commitment Creativity and the ability to address real-world business problems analytically Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions. Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you! #LI-PP1 Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The Client Service Manager will act as a strategic partner to clients, delivering insightful presentations and actionable recommendations while driving the adoption of the NIQ platform. They will also ensure effective client training and onboarding, and identify opportunities for cross-selling and upselling.