Client Service Manager, Retail Media (44851) at STRATACACHE GROUP

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Media Management, Operations, Communication, Attention to Detail, Microsoft Office, Digital Asset Management, Project Management, Campaign Execution, Creative Collaboration, Performance Reporting, Troubleshooting, Relationship Building, Advertising, Quality Control, Programmatic Ad Buying

Industry

Information Technology & Services

Description

Job Details Job Location: Toronto Metro Area - Remote, ON M5H 2N2 Education Level: 4 Year Degree PRN, a STRATACACHE company, provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the world's largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results. Job Objective The Client Service Manager will be a key part of our client-facing team supporting a major new account. They will help ensure delivery of advertising and customer-owned media to a national digital media network in a leading grocery retailer. They should have a passion for customer service and experience in media management and operations. Key Responsibilities Client’s Management Serve as the day-to-day point of contact for client communications and project updates. Build strong, lasting relationships through proactive support and consistent delivery. Participate in regular virtual meetings to review campaign performance and upcoming plans. Campaign Execution Oversee the trafficking, scheduling, and quality control of all advertising and retail-owned content. Collaborate with Creative Services to produce engaging new assets when needed. Provide advertisers with media specs, deadlines, and delivery requirements. Manage programmatic ad buys and ensure smooth approvals and deployment. Coordinate creative submissions and client feedback for on-time approvals. Operational Excellence Prepare performance reports that highlight campaign success. Maintain organized records within the digital asset management system. Partner with engineering and support teams to troubleshoot issues quickly. EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory background screening prior to first day of employment. We are an equal-opportunity employer and diversity is valued at our company. We do not discriminate on the basis of age, race, ethnicity, religion, gender, sexual orientation, or disability status. All of your information will be kept confidential according to EEO guidelines. NOTE: Local candidates only. No relocation or immigration assistance is available for this position. No recruiters or third parties. We thank all candidates for their interest, but only candidates selected for follow-up will be contacted. Qualifications Education & Experience: Minimum 3-year career experience in customer-facing role(s), ideally in agency or media related setting. College degree in business, marketing, communications, or a related field; equivalent experience considered. Knowledge, Skills & Abilities: Highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills. High attention to detail. Highly proficient in Microsoft office products and readily able to learn new systems for digital asset management and scheduling. EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory background screening prior to first day of employment. We are an equal-opportunity employer and diversity is valued at our company. We do not discriminate on the basis of age, race, ethnicity, religion, gender, sexual orientation, or disability status. All of your information will be kept confidential according to EEO guidelines. NOTE: Local candidates only. No relocation or immigration assistance is available for this position. No recruiters or third parties. We thank all candidates for their interest, but only candidates selected for follow-up will be contacted.

Responsibilities

The Client Service Manager will serve as the primary contact for client communications and oversee the execution of advertising campaigns. They will manage project updates, campaign performance, and ensure quality control of content.