Job ID: 39223
Location: Jersey, JE
Area of interest: Retail Banking
Job type: Regular Employee
Work style: Office Working
Opening date: 5 Sept 2025

JOB SUMMARY

Are you passionate about delivering an exceptional client experience and driving relationship success? We are looking for a proactive, client-focused Client Service Manager to join our team. In this role, you’ll partner closely with Relationship Managers to support our most valued clients, ensuring seamless service across all channels while contributing to business growth, operational efficiency, and risk management.
This is a fantastic opportunity for someone who thrives on collaboration, continuous learning, and delivering outstanding service that truly makes a difference.

SKILLS

• A strong commitment to delivering a world-class client experience.
• Excellent verbal and written communication skills.
• Organised, detail-oriented, and able to prioritise under pressure.
• Proactive and confident engaging with clients across channels.
• Analytical mindset with a focus on compliance and operational risk awareness.
• Able to collaborate with diverse teams and build positive working relationships.
• Keen to learn and grow—comfortable expanding knowledge across product, service, and market trends.

QUALIFICATIONS

• Prior experience in banking or financial services, preferably in a client service or relationship support role.
• Solid understanding of regulatory and operational banking practices.
• Familiarity with AML/Compliance processes and customer due diligence.
• Knowledge of financial products, investment services, and digital banking tools.
• Completion (or working toward) qualifications aligned with business needs.
• Commitment to continuous development, including CPD hours and e-learning.

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Support Relationship Managers in strengthening client relationships through exceptional service and proactive support.
• Act as a key contact point for clients and deputise in RM absences, ensuring continuity and care.
• Manage client instructions, transactions, and static data changes in line with internal policies and defined procedures (DOIs).
• Help prepare and follow up on Client Due Diligence (CDD), credit renewals, and related governance activities.
• Provide clear, accurate, and timely communication to clients and internal stakeholders.
• Assist in resolving client issues and complaints, escalating where necessary and ensuring timely resolution.
• Identify and support referrals for Wealth, Mortgage, and Balance Sheet opportunities.
• Champion process improvements and risk reduction efforts, including early identification of fraud indicators.
• Stay current with regulatory requirements and internal policies, ensuring compliance at every stage.
• Contribute to business reporting, governance processes, and risk reviews.
• Actively support a client-first culture across all channels and touchpoints.
  Skills and Qualifications