What will your day look like:

Client Relationship Management:

• Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.
• Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations.
• Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client’s specific needs and objectives.
• Contribute to the development and execution of client engagement and growth plans.

Service Delivery:

• Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered.
• Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
• Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.

Onboarding and Implementation:

• Support the planning and delivery of new motor client onboarding, ensuring a smooth and on schedule launch.
• Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly.
• Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.
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