DESCRIPTION

The Via Benefits Spending Accounts Administration team provides consumer-driven health care reimbursement technology and services to manage a range of reimbursement accounts supported by service centers and claims processing capabilities.
The Client Service Manager will use their knowledge and expertise to provide top level service on Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA) and Flexible Spending Account (FSA) solutions. They will be the primary lead on managing implementations into Accounts and the primary point of contact for ongoing activities post implementation. They will effectively partner with a variety of internal Willis Towers Watson colleagues and external vendors to ensure client satisfaction.

QUALIFICATIONS

• Five+ years of experience related to servicing spending accounts (FSA, HSA, HRA) or a related field (benefits administration, insurance or banking)
• Knowledge of health & welfare benefits, spending accounts
• Ability to build, maintain and manage multiple client relationships and projects within client organizations and ensure quality deliverables
• Ability to influence key stakeholders (internal and external) via formal and informal channels
• Ability to coordinate teams across WTW segments
• Availability to travel on an as needed basis
• Professional presence with polished and well developed oral and written communication skills

• The Client Service Manager will coordinate Client Service activities for 5 to 10 clients
• Lead the implementation of new plans or processes for new and existing clients
• Demonstrate a deep understanding of reimbursement accounts best practices to satisfy complex or unique requirements
• Responsible for documenting client requirements and participating in UAT planning and execution
• Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention
• Prepare, analyze and present reporting to both clients and internal partners
• Provide documentation and training to Customer Service and Claims on the clients’ plan design rules