JOIN OUR VIBRANT TUITION CENTRE AS A CUSTOMER SERVICE OFFICER!

Are you a dedicated and detail-oriented individual with a passion for providing excellent customer service? Our well-established English and Literature tuition centre is seeking a full-time Customer Service Officer to play a vital role in our daily operations. If you thrive in a dynamic environment and enjoy interacting with people, we encourage you to apply!

SKILLS & REQUIREMENTS:

• Singaporeans or PRs only
• Minimum ‘A’ Level certification
• Previous experience in administration, data entry, or customer service is preferred
• Strong organisational and multitasking abilities with meticulous attention to detail
• Comfortable using various software, online platforms, and basic troubleshooting
• Strong organisational and multitasking abilities with meticulous attention to detail
• Ability to work effectively both independently and collaboratively within a team
• Demonstrates a friendly, patient, and empathetic approach when interacting with parents and students
• Highly responsible and takes ownership of tasks
• Able to communicate effectively (verbally and written) in both English and Chinese (essential for effective communication with parents)Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

ABOUT THE ROLE:

As our Client Service Officer, you will be the friendly and efficient first point of contact for our students and parents. You will be responsible for a range of administrative tasks, ensuring a smooth and positive experience for everyone who interacts with our centre. This is a full-time position requiring availability on four weekdays (Tuesday to Friday) and one weekend day (Saturday).
Work Schedule: 1 Weekday + 1 Weekend
Weekdays (Monday - Friday): 10.30AM - 7.30PM / 12:30 PM - 9:30 PM
Weekends: 8:30 AM - 6:30 PM

KEY RESPONSIBILITIES:

To ensure the smooth and efficient operation of our tuition centre and the satisfaction of our students and parents, your responsibilities will include: