Client Service Officer at Estia Health

Wodonga, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Record Keeping, Filing, Sales, Negotiation, Cold Calling, Referral Sourcing, Aged Care Knowledge, Communication

Industry

Hospitals and Health Care

Description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 94 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care. About the Role As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care. You’ll be a team player who: Brings a friendly customer service to everyone – whether in person, on the phone or over email. Keeps on top of paperwork – record keeping, filing, etc Enjoys showcases our home to future residents and their families Has a track record of success in sales including strong negotiation and outstanding customer service Has the ability to conduct cold calls and secure new referral sources Possess knowledge of Aged Care including fees and funding (Ideal but not essential) Benefits available: Discounted gym memberships at Goodlife and Fitness First Retail savings with the Blue Light Card Discounted car hire Employee Assistance Program for you and your family Free Wellbeing App to support your mental and physical health Novated leasing for vehicles Workplace banking support ACN membership discounts for nurses Discounted health insurance with nib health Discounted JB HiFi As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply now! Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know. Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided. Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes. If you are looking for a rewarding career within one of Australia's largest age care providers (and growing), and are passionate about making a difference, then we would love to hear from you. Apply online to one of our current vacancies or if there isn't a suitable role available set up an job alert so you will be notified when a suitable role becomes available. At Estia Health, we're more than just a workplace, we're a community dedicated to enriching lives and making a difference. It you're passionate about aged care and want to be part of something meaningful, you've found your home. When you join the Estia Health family, you'll feel it: the warmth in every greeting, the care in every action and the sense of belonging that sets us apart. For our residents and team, this isn't just a place, it's family. Our Family.

Responsibilities

The Client Service Officer acts as the first point of contact for families seeking Aged Care services, assisting residents and their families throughout their journey into residential Aged Care. This role involves providing friendly customer service across all channels, managing paperwork, showcasing the facility, and actively engaging in sales activities to secure new referral sources.