POSITION OVERVIEW

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.
Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.
Institutional Cash & Trade Management (ICT) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. ICM improves their Cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management. TFFI facilitates their Trade Finance needs by originating, arranging and facilitating Letters of Credit, Trade-related Guarantees and Documentary Collections destined into and out of Deutsche Bank’s global network of Trade Finance locations as well as providing Trade Financing in certain hubs. The TF product range consists of traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products.
ICT Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt, London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs. – The position we are looking for is covering clients in our region Western Europe/ Italy.

Responsibilities

• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank.
• Provide information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested.
• Be the first point of contact trade related client inquiries concerning trade requests for repetitive inquiries, RMA establishment, inquiries on claims and check of adoption status.
• Client setup, training and maintenance for cash and trade products including documentation to ensure a seamless process flow from implementation to regular after-sales service.
• Close interaction with the Sales and Client Management organisation, providing all necessary support for business growth and identify new business opportunities.
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met.
• Handling of the internal fee and billing scheme.

Skills

• Experience of institutional client service in International Clearing and Payments Business an/or experience in Trade Finance Business.
• Solid understanding of the Financial Institutions markets (5 years).
• Sound understanding of Payment Systems (CHIPS, Fedwire, EBA, SEPA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments.
• Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance.
• Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis.
• Business language is English, local language is Italian.

Well-being & Benefits
Emotionally and mentally balanced: We encourage work-life balance and we are committed to provide an environment with your development and wellbeing at its centre. We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. We promote a culture where you can openly speak about mental health (Personal Support Line).
Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing an insurance coverage and welfare benefits.
Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being; we organize conferences, webinar and networking opportunities to share diversity, equity and inclusion contents.
Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, Pension Fund, Welfare Plan, banking services for employees.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment

• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank.
• Provide information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested.
• Be the first point of contact trade related client inquiries concerning trade requests for repetitive inquiries, RMA establishment, inquiries on claims and check of adoption status.
• Client setup, training and maintenance for cash and trade products including documentation to ensure a seamless process flow from implementation to regular after-sales service.
• Close interaction with the Sales and Client Management organisation, providing all necessary support for business growth and identify new business opportunities.
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met.
• Handling of the internal fee and billing scheme