Client Service Officer Reception at Mission Australia

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

79143.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Skills, Communication, File Management, Eftpos Payments Processing, Invoicing, Resident Surveys, Relationship Building, Service Delivery Improvement, Team Collaboration, Microsoft Office, Empathy, Professionalism, Fast-Paced Environment, Support For Vulnerable Communities

Industry

Non-profit Organization Management

Description

Permanent Full Time | 35 hours per week Location: East Perth, WA Salary: $79,143 + Super +NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose. Your Opportunity The Common Ground model combines permanent, affordable housing with tailored, on-site support to help residents sustain their tenancies, improve wellbeing and build brighter futures. Mission Australia Housing is currently seeking a Client Service Office Reception to be the welcoming face of our organisation at the front desk. This role requires strong customer service and administrative skills, along with experience supporting vulnerable members of the community. As the first point of contact, you will play a vital role in ensuring all clients and visitors are greeted warmly and treated with dignity and respect. Your professionalism, empathy, and commitment to service excellence will contribute to a positive experience for everyone entering our office. Your key responsibilities will be to: Provide responsive, professional and dedicated service to clients and stakeholder queries Complete a range of administrative tasks including file management, eftpos payments processing, invoicing, and resident surveys Respond to queries, provide information and referral pathways to support services. Develop and maintain positive working relationships with a range of internal and external stakeholders Actively contribute to developing and implementing strategies and participate in discussions to develop responses to resident and community feedback Ensure clients have access to up-to-date information on Mission Australia Housing services, stakeholder supports, and relevant community agencies. Explore opportunities to improve service delivery and work collaboratively with the team to deliver services to staff, clients and community Ensure thorough handovers with after-hours staff at the beginning and end of each shift to support seamless service delivery Requirements for Success Extensive customer service skills both face to face and over the phone with strong written and verbal communication A sound understanding of the social housing sector is desirable, along with demonstrated experience supporting tenants or residents with diverse and complex needs and vulnerabilities. Strong office administration experience and experience using Microsoft Office products: Word, Outlook & Excel Demonstrated ability to work effectively in a fast-paced and evolving environment, both independently and as part of a team Driver’s license Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. Your benefits Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How to apply Click ‘Apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.

Responsibilities

The Client Service Officer Reception will provide responsive and professional service to clients and stakeholders while managing various administrative tasks. This role is crucial in ensuring a welcoming environment and maintaining positive relationships with both clients and community partners.