Role Responsibilities

• Handling general client enquiries, phone calls, emails and letters
• Liaising with multiple internal teams to resolve payment issues raised by clients
• Provide support to clients in relation to the payment channel they are using
• Oversight of client database, including client files, Mandates, SLAs and Tariffs
• Advising clients on the use of correct payment formats in line with payments regulation
• Manage standing orders on client accounts
• Liaise with clients regarding sanction hits on payments
• Review and approve written client instructions versus Mandate and signature list
• Undertake projects as and when required alongside day-to-day activities
• 
  

Role Responsibilities

• Handling general client enquiries, phone calls, emails and letters
• Liaising with multiple internal teams to resolve payment issues raised by clients
• Provide support to clients in relation to the payment channel they are using
• Oversight of client database, including client files, Mandates, SLAs and Tariffs
• Advising clients on the use of correct payment formats in line with payments regulation
• Manage standing orders on client accounts
• Liaise with clients regarding sanction hits on payments
• Review and approve written client instructions versus Mandate and signature list
• Undertake projects as and when required alongside day-to-day activities
•