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Client Service Representative (Customer Services) at Qureos Inc
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

4.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Technical Support, Salesforce, ZOHO, Microsoft Suite, Hodu, Account Management, Billing Support, Client Satisfaction, Revenue Growth, Issue Escalation, Research Skills, Follow-Up, Metrics Management

Industry

technology;Information and Internet

Description
As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing: Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and distribute customer issues to relevant departments as per guidelines Record, review and follow-up on requests and resolutions Investigate and research solutions Update customer records during conversation Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy What we are looking for: Technological Requirements: Dedicated home workspace needed Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry Base Salary: $4/hr
Responsibilities
As a Client Service Representative, you will provide phone-based support to customers, helping to resolve product and platform issues while answering account and billing questions. Your role is crucial in driving client satisfaction and contributing to retention and revenue growth objectives.