Client Service Representative (Customer Services) - The Credit Pros at Qureos Inc

Quito, , Ecuador -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

6.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Solution-Oriented Mindset, Tech Tools, Client Satisfaction, Billing Questions, Account Issues, Research Solutions, Follow-Up, SOPs, Salesforce, ZOHO, Microsoft Suite, Hodu

Industry

technology;Information and Internet

Description

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY: Unlock Your Potential in the Thriving Credit Industry! Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee. About Us The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as: One of Inc. Magazine's top 50 places to work Smart CEO Magazine Corporate Culture Award winner Summary As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues. What you’ll be doing Respond to customer inquiries and requests over the phone, email and chat based on SOPs Utilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations Escalate and distribute customer issues to relevant departments as per guidelines Record, review and follow-up on requests and resolutions Investigate and research solutions Update customer records during conversations Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy Requirements What we are looking for: Start Date: December 8, 2025 Technological Requirements: Dedicated home workspace needed Equipment details will be sent via email during the interview process Work Schedule: 05 days a week 40 hours/week 09 hour shift with 01 hour of unpaid break 09 AM to 09 PM Eastern Time (United States Time) (Monday to Friday & Saturday post training) Experience & Knowledge: 1–2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry Traits & Behaviour: Problem solver Customer centric Excellent communication skills Solution-oriented mindset Benefits What’s in it for you: An opportunity to become a part of leading US based credit repair service provider Fulltime-Permanent role 100% Remote Work + Great Work Environment Base Salary: $4/hr - $6/hr Employee development, Management training, coaching & upskilling Flexible Accruing Paid Time Off Company Holidays Birthday Time Off Eligible for health benefits after one (01) year of association Join Our Team At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

Responsibilities

As a client service representative, you will provide phone-based support to customers, helping to resolve product and platform issues. Your role is crucial in driving client satisfaction and contributing to revenue growth objectives.