Client Service Representative at Eurofins

Lancaster, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational skills, Attention to detail, Prioritization, Learning ability, Task management, Record keeping, Teamwork, Self-motivation, Adaptability, Positive attitude, Customer service, MS Office, LIMS, Case Management Software

Industry

Medical and Diagnostic Laboratories

Description

Company Description About Us Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2019, Eurofins generated total revenues of EUR € 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years. Job Description Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative. Serve as the primary communication link between the client and laboratory operations Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples Interpret and communicate technical information and manage stakeholder requirements Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations Work in a team-based environment to meet department and company goals. Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution Qualifications Basic Minimum Qualifications Excellent communication skills- with oral and written Strong organizational skills and attention to detail A strong desire to learn. Eurofins offers a comprehensive training program for this position Ability to prioritize work autonomously Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude Minimum of high school diploma or equivalent, college degree or currently pursuing preferred Authorization to work in the United States indefinitely without restriction or sponsorship The Ideal Candidate will Possess: Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment. Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus. Additional Information Position is full-time, Monday - Friday, 8am - 5pm (flexible). Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Authorization to work in the United States without Sponsorship Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

Responsibilities

The Client Service Representative acts as the main communication channel between the client and laboratory operations, handling inquiries via email and phone to ensure timely processing of testing samples. This role involves interpreting and communicating technical information, managing client expectations through updates, and escalating issues when necessary.