Hotline Delivery System is a leading Logistics, and Warehouse Management company dedicated to delivering quality products and excellent service.
Position: Customer Service Representative
Location: Euless, TX
Employment Type: Full-time
Schedule: Wed-Sun, 8 AM - 5 PM

What You’ll Do:

• Serve as the main point of contact for customers regarding shipments, deliveries, and service inquiries
• Coordinate with dispatchers, drivers, and warehouse teams to ensure smooth operations
• Resolve issues quickly and professionally, ensuring customer satisfaction
• Maintain accurate records in our system and follow up on open customer cases
• Communicate updates on freight status, delays, or scheduling changes

What We’re Looking For:

• Previous experience in transportation, logistics, or a related customer service role preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Proficiency in MS Office and transportation management software (TMS) a plus
• Positive attitude and team player mindset

Why Work With Us?

• Competitive pay & benefits
• Growth and advancement opportunities
• Supportive and team-oriented work culture
• Be part of an essential, ever-evolving industry

Job Type: Full-time
Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: In perso

• Serve as the main point of contact for customers regarding shipments, deliveries, and service inquiries
• Coordinate with dispatchers, drivers, and warehouse teams to ensure smooth operations
• Resolve issues quickly and professionally, ensuring customer satisfaction
• Maintain accurate records in our system and follow up on open customer cases
• Communicate updates on freight status, delays, or scheduling change