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Client Service Representative I at Quest Diagnostics Careers

Lenexa, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

16.5

Posted On

05 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Etiquette, Medical Terminology, Laboratory Terminology, Microsoft Office, Salesforce, Five9, Interpersonal Communication, Multi-tasking, Problem Solving, Confidentiality, Organizational Skills

Industry

Medical and Diagnostic Laboratories

Description

Client Service Representative I - Temporary role until end of year | Fully Remote Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central Shift schedule: You will be assigned a work schedule after training, Monday-Friday between 7:00AM - 7:00PM Central with rotating weekends. Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. Start date: July 2nd Pay: $16.50/hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Responsibilities

Answer and resolve customer inquiries via telephone, email, chat, and AI channels in a prompt and courteous manner. Deliver a consistent customer experience while handling requests of moderate complexity.