QUALIFICATIONS:

• Minimum 1 year of customer service, hospitality service or administrative experience
• Excellent communication skills (written and verbal)
• Computer experience, including Microsoft office and online tools
• Marketing experience an asset
• 1-2 years of inside sales experience an asset
• Jane App experience an asset

ROLE SUMMARY:

The role as Communications Coordinator and Administrative Assistant is to be present at the front office ensuring everyone is greeted with a smile, and to ensure all Prime’ clients have a pleasant and welcoming experience while ensuring that our policies, procedures and behavioural etiquette expectations are maintained.

You must be:

• Polite, professional, pleasant and driven
• Knowledgeable about the programs, pricing and therapy services offered at Prime’ Sport Performance and Therapy
• Welcoming to clients, aware of their health & fitness goals and able to support the client in meeting those goals as part of our integrated team.

RESPONSIBILITIES:

• Greet clients and guests in a welcoming and professional manner and maintain strong relationships that promote trust and client satisfaction;
• Perform ongoing, shift-specific duties related to the operations of the front desk area, training floor and locker areas in the performance centre;
• Maintain a clean and tidy environment, including equipment and change rooms;
• Responsible for the application of existing policies and procedures including the enforcement of our established ‘rules’ and behavioral expectations of clients and members;
• Schedule, book and take payments for appointments, classes, and programs.
• Accuracy and attention to detail is very important;
• Answer or make telephone calls, return emails and take care of client or visitor requests and inquiries. Process payment transactions for memberships, appointments & classes;
• Be knowledgeable about the programs and services offered at Prime’ and be able to appropriately respond to client enquiries;
• Perform the planning, execution, on-site management, and post-event wrap up for various events.
• Respond to phone calls and email inquiries in a timely and professional manner.
• Draft marketing and outreach content for multiple events including newsletters, social media posts, print materials, and hardcopy mailouts.
• Work with external graphic designers and print companies to design and coordinate conference print materials and signage.
• Oversee website management and perform regular updates.
• Create communications strategies aimed at increasing brand awareness
• Prepare outgoing letters, packages, and mail merges as requested in a timely manner.
• Maintaining excel trackers for programs, speakers, and sponsorships.
• Updating contact mailing lists and tracking incoming sponsorship requests.
• Assisting with monitoring and tracking project tasks and deadlines.
• Collecting and compiling feedback forms and other data as needed.
• Assisting with organizing and maintaining physical and digital files.