Client Service Representative at State Collection Service

Middleton, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Account Management, Communication Skills, Organizational Skills, Attention to Detail, Customer Service, Finance, Collections, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Problem Solving, Teamwork, Time Management, Training

Industry

Financial Services

Description

Description The GREAT STATE TEAM is seeking a Client Service Representative to join our fast growing teams! As a Client Service Representative, you would act as the liaison between our internal employees and external clients to help support them through account level transactions and updates. This includes but is not limited to reviewing inquiry requests to resolve any issues, reporting inquiry issues to clients for further review, answering client calls for account handling purposes such as closing accounts, posting payments, etc. Primary Responsibilities: Client Calls – represent the company as a top service provider with a positive “can do attitude” and outstanding execution through great listening skills, patience, timely feedback, and ability to make the customer feel very important. Account Level Transactions and Updates - timely and accurate completion of account level updates and transactions via the X500 Process, State Online, Customer Support Inbox and incoming calls. Performance – meet and exceed department performance goals which include reaching measurement deadlines and quality reviews. Actively assist with meeting department measurements on a daily, weekly, and monthly basis. Meet department quality control expectations. Work utilizing company and client systems successfully to obtain/update information. Review information to be submitted to clients, checking for accuracy and completeness. Develops professional business relationships with clients. Effectively utilize the Professional Practices Management System (PPMS) to support business processes, including the identification, reporting and resolution of issues. Communicates with internal and external customers regarding potential issues and solutions. Additional Duties and Responsibilities: Completes special projects or work duties as directed by manager. Adheres to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies. Will assist others within the department in their duties when necessary. Participate in periodic meetings with manager, team and clients are needed. Assist in the training and mentoring of other employees as needed. Consistently look for ways to improve current practices and procedures to save money, improve quality, and save time. Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. Qualifications, Skills, and Experience: Experience in a business to business, client-facing support function desirable. Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding. Ability to work successfully in a fast-paced, deadline-oriented environment. Strong organizational skills. The ability to work on multiple tasks simultaneously. Previous experience working within Finance/Collections and cash handling skills desirable. Articulate written and verbal communications skills. Focus upon Customer Service and deliverables. Significant attention to detail. Insurance/medical billing background We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.

Responsibilities

The Client Service Representative acts as a liaison between internal employees and external clients, supporting them through account level transactions and updates. Responsibilities include handling client calls, completing account updates, and maintaining professional relationships with clients.