Client Service Representative, Subrogation at The CCS Companies

Portsmouth, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Organization, Confidentiality, Microsoft Office, Math Skills, Writing Skills, Coachable, Feedback Reception, Continuous Improvement

Industry

Financial Services

Description

Job Details Job Location: Portsmouth Office - Portsmouth, NH 03801 Position Type: Regular Full Time Education Level: High School Travel Percentage: None Job Shift: Full Time Job Category: Customer Service/Support POSITION SUMMARY: The Client Service Representative, Subrogation is responsible for working with clients and internal staff to support the overall workflow of the Subrogation department. ESSENTIAL FUNCTIONS: Navigates internal and client specific systems, maintains account files and completes balance verifications via phone and email. Indexes documentation from client systems, answers client status requests and updates accounts with relevant information, including damages, vehicles, location of accident, arbitration information and parties involved. Reviews and processes mail and faxes from responsible parties and carriers. Organizes and updates debtor documentation to be mailed to responsible parties. Reviews and works department emails. Assists in annual audit, contacting DMVs to confirm license suspension criteria and contact information is accurate. Reviews and processes all releases, installment agreements, and promissory notes. Completes additional tasks and responsibilities, as directed by department supervisor and manager. QUALIFICATIONS: Minimum of 1+ years in a customer service position required. Strong interpersonal and verbal communication skills. Must have a strong attention to detail and are highly organized. Excellent interpersonal and verbal communications skills. Strict adherence to confidentiality and high ethical standards. Experience working with Microsoft Office (Word, Excel, Outlook) is preferred. Basic math and writing skills. Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement. Ability to maintain a predictable and consistent fulltime work schedule Qualifications QUALIFICATIONS: Minimum of 1+ years in a customer service position required. Strong interpersonal and verbal communication skills. Must have a strong attention to detail and are highly organized. Excellent interpersonal and verbal communications skills. Strict adherence to confidentiality and high ethical standards. Experience working with Microsoft Office (Word, Excel, Outlook) is preferred. Basic math and writing skills. Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement. Ability to maintain a predictable and consistent fulltime work schedule. EDUCATION REQUIREMENTS: High school diploma or equivalent required.

Responsibilities

The Client Service Representative, Subrogation supports the workflow of the Subrogation department by managing client accounts and documentation. Responsibilities include navigating systems, processing communications, and assisting with audits.