Client Service Representative at Swissquote

Luxembourg, , Luxembourg -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Financial Products, Communication Skills, Fluency in English, Fluency in German, Empathy, Persuasiveness, Listening Skills

Industry

Banking

Description

Company Description Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply! Job Description In your daily duties, you will: Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner Provide product and market information within the scope of ‘execution-only’ servicing Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy, Treat clients fairly at all times. Qualifications You have: Previous experience in achieving customer satisfaction, especially in a financial services context , preferred A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies Excellent communication – verbal and written – skills Fluency in English an German. French is also desirable A Bachelor’s degree or equivalent practical experience Familiarity with office software and phone systems a plus Prior experience in handling customer requests and complaints A proven passion for understanding, helping and servicing customers You are particularly skilled at listening, communicating, showing empathy, and being persuasive Additional Information A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more SQ1 Managerial role: No

Responsibilities

The Client Service Representative will ensure high levels of client satisfaction by providing prompt support and resolving issues. They will also proactively identify opportunities to delight clients and coordinate activities with other representatives and departments.