Client Service Representative at United Vision Pet Partners

Newtown Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Experience Leadership, Communication, Emotional Intelligence, Scheduling, De-escalation, Client Education, Billing, Organization, Multitasking, Decision Making, Computer Proficiency, Veterinary Practice Management Software

Industry

Veterinary Services

Description

Description At United Vision Pet Partners (UVPP), our Client Service Representatives are not just the first point of contact, they are leaders of the client experience and an essential part of how our hospital functions. What We're Looking For United Vision Pet Partners is a privately owned veterinary hospital led by practicing veterinarians who work alongside their teams every day. We are deeply committed to continuous learning, collaboration, and professional growth. Our culture is built on mutual respect, shared accountability, and the belief that exceptional patient care starts with an exceptional client experience. As a Veterinary Client Service Representative at UVPP, you play a critical role in shaping how clients experience our hospital from their very first interaction through ongoing care. You are the communication bridge between clients and the medical team, a steward of hospital flow, and a trusted advocate for both pets and their people. This role requires strong judgment, emotional intelligence, and the ability to confidently manage complex conversations while keeping the hospital running smoothly. Experienced CSRs will find this position both impactful and professionally rewarding. Why UVPP? At United Vision Pet Partners, we recognize that exceptional client service is a skill and a leadership function. We invest in our CSRs, respect their expertise, and view them as vital partners in delivering outstanding veterinary care. If you’re an experienced Client Service Representative who takes pride in creating meaningful client connections and wants to be part of a hospital that truly values your role, we’d love to meet you. Requirements What You’ll Do Lead and own the client experience, ensuring every interaction reflects UVPP’s standards of compassion, clarity, and professionalism Serve as the primary point of communication between clients and the medical team, supporting efficient workflows and accurate information exchange Manage appointment scheduling with a strong understanding of hospital flow, patient needs, and team capacity Confidently handle emotionally charged or high-stress situations, de-escalating concerns while maintaining trust and transparency Educate clients on hospital services, policies, and next steps in care, helping them feel informed and supported Process payments, address billing questions, and maintain accurate financial records with attention to detail Maintain a clean, organized, and welcoming reception and client-facing environment Collaborate closely with teammates across departments to support a positive, respectful, and high-functioning hospital culture Requirements What We're Looking For Previous experience in a client service, customer care, or receptionist role, preferably in veterinary medicine or healthcare Strong communication and interpersonal skills with the ability to adapt your approach to different personalities and situations Demonstrated ability to remain calm, professional, and solution-oriented in fast-paced or emotionally sensitive environments Excellent organizational skills and attention to detail Comfort with multitasking and making sound real-time decisions Proficiency with computers and scheduling systems; experience with veterinary practice management software is a plus but not required A genuine passion for supporting animals, their families, and the teams who care for them Benefits: Stipend towards health, dental, and vision insurance 401K PTO Community service PTO day Continuing Education Allowance Professional training in hospital Uniform allowance Generous pet care discount

Responsibilities

Client Service Representatives lead and own the client experience, ensuring all interactions meet high standards of compassion and professionalism while serving as the primary communication bridge between clients and the medical team. This role involves managing appointment scheduling, handling stressful situations confidently, educating clients, processing payments, and maintaining a welcoming reception environment.