Client Service Representative at VCA Animal Hospitals

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Veterinary Reception, Customer Service, Communication Skills, Multitasking, Appointment Scheduling, Client Interaction, Organizational Skills, Pet Care Knowledge

Industry

Veterinary Services

Description

Client Service Representative – Join Our Fast-Paced Veterinary Team! 🐾✨ Do you thrive in a busy, fast-paced environment where every day brings new challenges and rewards? Do you love being the welcoming face that clients (and their pets!) can count on? If so, we’d love to meet you! At VCA Animal Hospitals, we’re passionate about pets and the people who love them. Our mission is simple: Your pet’s health is our top priority and excellent service is our goal. We go above and beyond to make sure our clients and their furry family members feel cared for every step of the way. We’re on the hunt for an experienced Veterinary Receptionist (CSR) with a knack for multitasking, a love for client interactions, and the ability to keep calm, cool, and collected even when the phones are ringing off the hook. If you’ve got the skills and energy to keep up with a hospital that’s always moving — this is the place for you! What You’ll Do: Be the friendly, professional first impression for our clients and their pets. Manage phones, schedules, and client communication like a pro. Handle appointment scheduling, confirmations, and follow-ups. Guide clients through check-ins, payments, and product recommendations. Share your knowledge about pet care essentials (like flea & tick prevention or heartworm meds). Keep things organized — from medical records to keeping our hospital looking its best. Why You’ll Love Working With Us: Fast-paced, dynamic work environment — never a boring day! Work with a team that’s dedicated, supportive, and passionate about pets. Competitive pay + great benefits (medical, dental, and more). Generous employee pet care discounts (your furry friends will thank you!). What We’re Looking For: Previous veterinary reception experience required — we need someone who can hit the ground running. Strong customer service and communication skills. Ability to juggle multiple priorities while keeping a smile on your face. Saturday availability is a must — our clients count on us weekends, too! If you’re ready to bring your energy, professionalism, and love for animals to a team that values you, we can’t wait to hear from you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

The Client Service Representative will be the first point of contact for clients and their pets, managing phone calls, schedules, and client communications. Responsibilities include appointment scheduling, guiding clients through check-ins and payments, and maintaining organized medical records.