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Client Service Representative at VCA Animal Hospitals
Toronto, ON, Canada -
Full Time

Start Date

Immediate

Expiry Date

10 Apr, 11

Salary

0.0

Posted On

23 Sep, 19

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Industry

Hospital/Health Care

Description
Responsibilities
  • Create a warm and welcoming environment for our patient and pet parents
  • Assisting veterinary staff with various tasks and treatments when required
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatment