Client Service Representative at VCA Animal Hospitals

Loomis, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

25.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Listening Skills, Decision Making, Problem Solving, Microsoft Office, Medical Records Management, Scheduling, Payment Processing, Empathy

Industry

Veterinary Services

Description

VCA Loomis Basin Veterinary Clinic is looking for a full-time Client Service Representative to join our team. The ideal candidate will be compassionate, able to connect with people, and reliable. Previous experience in a veterinary hospital is a bonus! VCA Loomis Basin is a 24/7 emergency, specialty and general practice hospital. Our specialties include Oncology, Internal Medicine, Cardiology, Radiography, Critical Care, and Specialty Surgery. As a 24/7 hospital, we are looking for someone who can provide excellent customer service when owners are in distress and able to approach situations with a listening ear and empathy. VCA Loomis Basin is a quirky group of people who genuinely enjoy caring for our patients. We strive to create a workplace that is fun, safe, and rewarding. Our goals are that our associates feel seen and heard and that our clients leave feeling they received the best care for their furry family members. ESSENTIAL FUNCTIONS: Greeting visitors Answering telephones Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Answering questions regarding services and cost Managing medical records, charts, reports and correspondence QUALIFICATIONS: • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, mental health resources, and more! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $20 to $25 per hour. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

The representative is responsible for greeting visitors, managing telephone calls, and scheduling appointments. They also handle payment processing, medical record management, and provide empathetic support to clients in distress.