Client Service Representative, Veazie, Maine at Suveto

Bangor, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multi-tasking, Teamwork, Veterinary Knowledge, Administrative Duties, Compassion, Respect

Industry

Veterinary Services

Description

Veazie Veterinary Clinic, part of the Suveto network of hospitals, is looking for experienced Client Service Representatives to join our team and we go the extra mile to provide warm, empathetic service to our clients and their pets. The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Our veterinarians and support teams at Best Friends bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique. To that end, every member of our team is dedicated to providing your loved one with the highest standard of treatment possible, while being emotionally supportive and respectful of your needs as a pet owner. Responsibilities * Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in. * Know vaccination protocol and common veterinary terms. * Oversee the clinic flow. * Manage and assist client in the euthanasia paperwork and aftercare process. * Discuss payment choices with clients. * Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence. * Maintain knowledge of extension numbers to reach employees throughout the network. * Assist in emergency situations by expediting calls to triage staff members. * Perform other job duties as assigned. Requirements * High School Diploma or equivalent required. * Previous experience in client services. * At least 1 year working within a VETERINARY FIELD is required. * Must be computer literate; basic computer skills with ability to navigate new software. * Excellent communication skills. * Ability to multi-task. * Ability to work well within a team environment. Benefits: Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and more. Veazie Veterinary Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Client Services Representative will manage the front desk, greet clients, check patients in and out, and assist with scheduling. They will also oversee clinic flow and assist clients with euthanasia paperwork and payment choices.