CLIENT SERVICE REPRESENTATIVE - VETERINARY at 1st Pet Veterinary Centers -Chandler

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

24.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Payment Processing, Client Communication, Multi-tasking, Practice Management Software, Conflict Resolution, Mentoring, Veterinary Care, Compassionate Communication

Industry

Description

Description 1st Pet Veterinary Centers is seeking Experienced Veterinary Client Service Representatives (CSR) for our North Valley location. 1st Pet Veterinary Centers is an employee-owned (ESOP), Emergency, Specialty, and Primary Care practice with 3 locations in the Phoenix metro area. Our mission is to offer the ultimate pet care experience by providing honest, compassionate, and unparalleled care for pets, their people, and our employees. Our Mesa location provides Primary Care, Rehabilitation and Emergency & Urgent Care Services, as well as Surgery and Internal Medicine. We are AAHA Accredited, Certified Feline Friendly, and Certified Fear Free Practice. About This Role As a Client Service Representative (CSR) for 1st Pet Veterinary Centers, you will be the first and last person caring for the needs of our clients. Checking people in and out, data entry, receiving payment, and simply caring will be some of your core job duties. You will be expected to provide clear consistent, kind and compassionate client communication and service even when times are tough. You will need to be comfortable utilizing practice management software and other electronic systems to organize information and process payments. The CSR should be efficient and effective, able to multi-task and act as a liaison between the client and the veterinarian. The CSR should be proactive about recognizing potential client concerns and/or problems, and address them before they escalate. Requirements We are currently looking to fill the following positions: Client Service Representatives Day Shift (7am-4pm) Evening Shift (4pm -1am) Various days available Minimum 3 years of experience in a fast-paced customer service environment required Previous experience working in a veterinary hospital preferred About you You are a seasoned compassionate customer service professional who is looking for new challenges and place to call your home. You are kind, empathetic and strive to go above and beyond for every client and fellow team member. You have an abundance of knowledge and experience and are passionate about training and mentoring. You enjoy a fast paced working environment. What we can offer When you join our family, you can be more than just an employee - you can be an owner! With 300 employees and 3 locations in the Phoenix Metro area we are large enough to be able to offer all the standard benefits and advancement opportunities of a large practice while offering the unique opportunity of being part of an Employee-Owned Company. We are working hard on our ownership culture where everyone at 1st Pet has a voice, as well as the satisfaction and fulfillment that comes from using their unique talents to make a positive difference in the lives of pets, pet parents and team members. We will appreciate and applaud your strengths, while helping you continue to become the best version of yourself. Our three top priorities are patients, pet parents, and our people. Competitive hourly wage Shift and weekend differential pay Medical/dental/vision insurance after 30 days, HSA & FSA Paid Vacation & Sick Time Generous CE allowances Generous Staff Discount Uniforms Short and long-term disability, life insurance plans 401K options Profit Sharing Employee Stock Ownership Plan Veterinary Social Work Program Curious about the ESOP? Ready to find your ‘furever’ home? Please submit your resume and cover letter so we can schedule to meet with you and show you around our beautiful facility and introduce you to our wonderful teammates!

Responsibilities

Act as the primary point of contact for clients by managing check-ins, check-outs, and payment processing. Serve as a liaison between clients and veterinarians while providing compassionate communication and proactive problem-solving.