JOB SUMMARY

The Client Service Specialist is part of a skilled team that supports individuals and families in dealing with issues of food security, poverty, social isolation, and opportunity. This position works as a member of a team to create access to food and use a client centered approach to support individuals and various programs. The position will provide coverage for the daily operations of the Archway Food Bank and the programs it runs, including Food Distribution and Program Administration. In addition, the position will involve initial greeting of new clients and directing them to the Client Service Navigator. The Client Service Specialist Casual is a versatile and flexible member of the team.

Archway’s Client Service Specialist with the Food Bank contributes by:

• Providing coverage for Food Distribution and Administration, including greeting clients, desk operations for existing clients, and quality control.
• Assisting with intake for food distribution programs and events collecting client information, opening client files, and entering client information into the client database.
• Providing daily fresh food availability updates on the Client Menu Board for clients’ information.
• Directing new clients to the Client Service Navigator.
• Taking client orders relating to food preferences, ensuring the order is gathered accurately, and providing it to the in-person clients in a timely fashion.
• Maintaining workspace cleanliness standards and safety while following Health and Safety protocols and ensuring Food Bank of Canada standards are upheld.

This position is a great fit for someone who is highly organized, detail-oriented, and compassionate. The role requires excellent communication skills, to be able to listen respectfully, and interact with clients and volunteers effectively, as well as the ability to manage and maintain accurate records. A proactive attitude is essential for monitoring stock levels and ensuring the timely preparation and delivery of food to clients. If you are someone who thrives in a dynamic environment and is passionate about helping others, this role would be a perfect match.