Job Summary:
AVO Transportation & Language Solutions is seeking a Client Service Specialist to join our team. As a Client Service Specialist, you will play a vital role in ensuring client satisfaction by providing exceptional customer service, addressing inquiries, and resolving issues. This is a full-time position with a competitive starting hourly rate, benefits available after 90 days of employment, a consistent Monday-Friday schedule, and opportunities for growth within our organization.

Responsibilities:

• Serve as the primary point of contact for customer inquiries and complaints, ensuring prompt and effective resolution
• Provide detailed information about our products and services, addressing client questions and concerns
• Handle and resolve client issues, escalating complex matters to the appropriate teams when necessary
• Maintain accurate and up-to-date customer records, documenting interactions and updating information as needed
• Continuously expand your knowledge of our evolving product and service offerings to better assist clients

Qualifications:

• Previous experience in a contact center, sales, or related customer service role is highly desirable
• Proven ability to establish strong rapport with clients, building relationships based on trust and reliability
• Exceptional multitasking and prioritization skills, allowing you to handle multiple client requests efficiently
• Possess a positive and professional demeanor, demonstrating empathy and proactive problem-solving
• Excellent verbal and written communication skills, with the ability to clearly articulate information in a concise and friendly manner
• Strong attention to detail and accuracy, ensuring that all customer interactions are properly documented

Join our dedicated team at AVO Transportation & Language Solutions and contribute to our mission of providing outstanding service to our clients. Apply now and take the next step toward a rewarding career as a Client Service Specialist.

• Serve as the primary point of contact for customer inquiries and complaints, ensuring prompt and effective resolution
• Provide detailed information about our products and services, addressing client questions and concerns
• Handle and resolve client issues, escalating complex matters to the appropriate teams when necessary
• Maintain accurate and up-to-date customer records, documenting interactions and updating information as needed
• Continuously expand your knowledge of our evolving product and service offerings to better assist client