Client Service Specialist at Fiserv Inc
Coral Springs, FL 33065, USA -
Full Time


Start Date

Immediate

Expiry Date

31 Oct, 25

Salary

0.0

Posted On

31 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Financial Services

Description

CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Responsibilities
  • Supports the retention and growth of a client portfolio and assures client satisfaction by maintaining an overall relationship with clients.
  • Responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas.
  • Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management
  • Create and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
  • Managing inquiries from banking clients and handling account changes, particularly related to DDA (Demand Deposit Account).
  • Addressing account number changes and tier-2 inquiries without providing technical support.
  • Manage at least 40 cases daily
  • Handle client issues end-to-end, setting up terminal profiles
  • Assists with cost acceptance and streamlining communication for incident resolution, ensuring timely information dissemination.
  • Educate customers on relevant industry information and provide training products, reporting, and self-service tools.
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