CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

WHAT YOU WILL DO:

• Supports the retention and growth of a client portfolio and assures client satisfaction by maintaining an overall relationship with clients.
• Responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas.
• Must maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management
• Create and maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
• Managing inquiries from banking clients and handling account changes, particularly related to DDA (Demand Deposit Account).
• Addressing account number changes and tier-2 inquiries without providing technical support.
• Handle client issues end-to-end, setting up terminal profiles
• Assists with cost acceptance and streamlining communication for incident resolution, ensuring timely information dissemination.
• Educate customers on relevant industry information and provide training products, reporting, and self-service tools.

IMPORTANT INFORMATION ABOUT THIS ROLE:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
  

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