Client Service Specialist II – AppFolio at Columbia Debt Recovery LLC dba Genesis

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

28.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, AppFolio Expertise, Onboarding, Debt Collection Process Support, Troubleshooting, Process Improvement, Cross-Functional Collaboration, Training, Compliance, Communication Skills

Industry

Financial Services

Description

Description Location: Phoenix, AZ (In-Office) Schedule: Monday–Friday | 7:00 AM – 4:00 PM Department: Client Success Industry: Multifamily / Property Management / Financial Services Turn Your Property Management Experience into a Strategic Client-Focused Career If you have hands-on AppFolio experience and understand the day-to-day realities of managing multifamily communities, this is your opportunity to leverage that knowledge in a high-impact, client-facing role. About Genesis Genesis partners with leading property management companies across North America, delivering innovative receivables and collections solutions tailored to the multifamily industry. Our mission is to simplify complex recovery processes while protecting client relationships and maintaining strict compliance standards. About this Role: Genesis is seeking a Client Service Specialist II to support and onboard multifamily property management clients using AppFolio. In this role, you will serve as a trusted partner to property managers, helping them streamline debt collection processes, optimize system integrations, and improve operational efficiency. Your property management background won’t just be valued; it will be essential. Requirements What You’ll Do: Client Relationship Management Serve as the primary point of contact for AppFolio-based clients Build long-term partnerships with property managers and onsite teams Provide timely, solutions-focused support AppFolio Expertise & Onboarding Lead onboarding for new property management clients operating on AppFolio Guide clients through file submissions, integrations, and best practices Troubleshoot account and platform-related issues Debt Collection Process Support Educate clients on compliant account submissions and recovery workflows Monitor account status and proactively provide updates Identify trends and recommend process improvements Cross-Functional Collaboration Partner with Sales, Operations, Accounting, and Legal teams Escalate and resolve issues efficiently while maintaining compliance standards Training & Strategic Support Train clients on reporting tools and performance insights Conduct proactive outreach to prevent service disruptions Provide strategic recommendations to maximize recovery results What You Bring: Required: 3–5 years of hands-on AppFolio experience Experience in multifamily property management or related real estate operations Strong understanding of property management workflows (leasing, move-outs, delinquencies, etc.) Professional written and verbal communication skills Ability to manage multiple priorities in a deadline-driven environment Preferred: Experience working with debt collection processes Familiarity with Salesforce or CRM platforms Knowledge of compliance considerations in financial services or collections Proficiency in Microsoft Office Suite Why Property Management Professionals Thrive Here · Move beyond daily onsite operations into a strategic client partnership role · Apply your AppFolio expertise in a specialized, high-impact environment · Collaborate with industry experts in collections and compliance · Competitive compensation and comprehensive benefits · 401(k), health benefits, and professional development opportunities Equal Opportunity Statement Genesis is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Responsibilities

The specialist will serve as the primary point of contact for AppFolio-based clients, building long-term partnerships and providing timely, solutions-focused support. Key duties include leading onboarding for new clients, guiding them through integrations, troubleshooting platform issues, and educating them on compliant debt collection workflows.