Client Service Specialist II - Campus Services at Emory University

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Contact, Facilities Management, Issue Resolution, Building Inspections, Work Order Creation, Customer Collaboration, CMMS System Management, Training Provision, Communication

Industry

Higher Education

Description

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description JOB DESCRIPTION: As part of Campus Services, serves as the primary point of contact for facilities related concerns. Establishes reoccurring meetings with campus customers. Actively collaborates with clients to help resolve issues, questions or concerns that may arise. Responsible for performing regular building tours and inspections. Creates work orders for any deficiencies observed during inspections. Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results. Reviews calls created by the customer work orders. May gather information in order to initiate a service or provides a service to internal and/or external customers. Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status. Provides training to internal and external partners as necessary. Performs other related duties as required. MINIMUM QUALIFICATIONS: A bachelor's degree or five years of experience in facilities or a related field, OR an equivalent combination of education, training, and experience. NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.

Responsibilities

This role serves as the primary point of contact for facilities-related concerns, establishing meetings with campus customers and actively collaborating to resolve issues. Responsibilities include performing building tours, creating work orders for deficiencies, following up with the facilities team, and ensuring the CMMS system accurately reflects work order status.