Client Service Specialist at Mutual Group

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

85000.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Account Management, Service Requests, Troubleshooting, Trading Support, Record Maintenance, Process Improvement, Communication, Analytical Skills, Organizational Skills, MS Office, Problem-Solving, Collaboration, FinTech Trends, Investment Products, Operational Processes

Industry

Financial Services

Description

Client Service Specialist Job Type: Full-Time Reports To: VP, Service & Operations Location & Work Arrangement: Remote eligibility requires an active FINRA Series 24. Otherwise, role is on-site at our Omaha, NE or Camarillo, CA office. About Mutual: Mutual Group is a mission-driven financial services firm that empowers independent financial advisors with consulting, operations, technology, and compliance solutions. With more than 40 years of experience and over $13B in assets under administration, we serve 1,600+ financial professionals nationwide. Our values—Personal, Authentic, Collaborative, and Knowledgeable—shape how we work with each other and with our clients. Overview The Client Service Specialist reports to the VP, Service & Operations, and plays an essential role in supporting and executing the daily service needs of financial professionals through Mutual’s platform. This role focuses on delivering accurate, timely, and high-quality support through a wide range of activities, including administrative processing, system navigation, billing support, trade support, custodian relationships, and paperwork processing. By managing these tasks effectively, the Client Service Specialist contributes to operational excellence and relationship continuity. The Client Service Specialist must be detail-oriented, responsive, and thrive in a fast-paced environment, demonstrating ownership over assignments, actively contributing to process improvements, and confidently using service technologies. This role is ideal for a professional who thrives in a collaborative service environment, is comfortable managing multiple priorities, and has a curiosity to learn and continuously enhance the advisor experience. Key Responsibilities Serve as the primary point of contact for daily advisor engagement, supporting overall relationship building, client satisfaction, and operational continuity. Perform core account management functions, including account setup, maintenance, updates, reporting, queries, and data audits, while ensuring accuracy and compliance with internal standards. Manage service requests through internal systems, processing client paperwork, addressing address inquiries, and administering appropriate escalation and timely resolution. Troubleshoot client issues and navigate systems such as DocuSign, RedTail, ZOHO, Wealthscape and Schwab Advisor Services. Support the Trading team, being able to step in and assist with trading when necessary. Maintain accurate records and contribute to refining internal documentation and procedures to enhance efficiency and service quality. Coordinate with internal teams and advisors to support meeting preparation, training sessions and follow ups Participate in ongoing review of internal procedures and contribute to process improvements Submit service tickets and log time entries to ensure efficient issue resolution and accurate billing Engage in department-side initiatives and special projects related to service, innovation and efficiency Participate in refining internal processes and documentation to improve service delivery Attend client calls and virtual meetings as needed to resolve issues and enhance communication Stay current on FinTech trends and research potential additive technological enhancements. Qualifications Education & Experience Bachelor’s degree in finance, business management, or related area, or equivalent experience 5+ years of financial services industry experience Preference is given to candidates with experience with Orion Series 7 and 66 (or 63 and 65), 24 preferred Experience working in an operational setting and understanding how operations, compliance, and technology come together in the advisory industry Knowledge & Skills Strong working knowledge of investment products and operational processes Familiarity with contracts and service agreements (amendments, pricing terms, scope) Excellent written and verbal communication; clear expectations-setting and reliable follow-through Strong analytical and organizational skills with the ability to manage multiple priorities effectively Communicates clearly and confidently on technical, financial, and service-related topics; ability to present and speak publicly a plus Highly proficient in MS Office, particularly Excel Demonstrated problem-solving and critical-thinking abilities in fast-paced environment Respond to advisor inquiries with accuracy and professionalism Comfortable working independently while collaborating across internal departments and client-facing teams Cultural Fit You’ll thrive in this role if you: Anticipate client needs and translate complexity into clear, actionable steps. Lead with a client-first mindset, building trust while partnering across Sales, Transitions, Service & Ops, and Compliance. Make sound, timely decisions and take ownership through resolution—always closing the loop. Bring a warm, professional presence; precise communication; and strong organization and attention to detail. Why Mutual Be part of a collaborative, client-focused team that values authenticity, knowledge-sharing, and innovation. Competitive salary, performance-based bonus, and comprehensive benefits package, including health insurance, matching 401(k), generous PTO, and wellness initiatives. Opportunities for continuous learning and professional development in a supportive and growth-oriented environment. Salary Range $60,000 - $85,000 per year How to Apply If you meet the qualifications and are ready to take on this exciting challenge, we invite you to submit your resume and a cover letter detailing your experience and how it aligns with the responsibilities and qualifications of this role. Join us in powering the success of advisors and transforming the financial services landscape. Mutual is a B2B company that provides consulting services, operations, technology, brokerage and compliance solutions for registered investment advisory (RIA) firms and individual advisors. Mutual Group currently serves more than 1,600 financial professionals with assets under administration exceeding $13B and has been continuously striving to grow in knowledge, expertise, and client care since being founded in 1982. For more information about Mutual Group, please visit https://www.mutual.group or follow the company on LinkedIn. Investment advisory services offered through Mutual Advisors, LLC, a SEC registered investment adviser. Securities offered through Mutual Securities, Inc., member FINRA/SIPC. Mutual Advisors, LLC and Mutual Securities, Inc. (collectively “Mutual Group”) are affiliated companies.

Responsibilities

The Client Service Specialist serves as the primary point of contact for daily advisor engagement, focusing on client satisfaction and operational continuity. This role involves managing service requests, troubleshooting client issues, and supporting various operational functions.